Accreditations and Policies

Everyone at our practice recognises how vital your dental health is to you.

It's because we understand this that we constantly strive to apply the very best standards in all that we do. Our commitment to quality has been recognised by external organizations.

BDA Good Practice Scheme

Care Quality Commision

Our practice is registered with the Care Quality Commission(CQC). Our registration number is 1-153015918.

The CQC offer a "Share Your Experience Form" at www.cqc.org.uk/your experience.

 Valident Website Compliance

This dental website is fully compliant with the UK Statutory Instruments covering Electronic Communications, Commerce and Privacy Laws, the Data Protection Act 1998 as well as the General Dental Council (GDC) Standards for the Dental Team. For further details please go to the Valident website.

Health and Safety

We take every precaution to safeguard patients and staff whilst at the practice. We follow all current guidelines related to health and safety. We comply with regulations among other matters related to COSHH and x-rays. Information about x-rays can be found here.

Data protection privacy notice for patients

The practice follows agreed procedures to keep your information secure and private. For more information, please see our Privacy Notice.

Safeguarding of children and vunerable adults

At Dash Dental Care we take Safeguarding of children and adults very seriously.

A copy of our Safeguarding Policy is available at reception.

The Named Professional at the practice is Mrs Sharon Till. The deputy Named Professional is Mr Damian O’Shea.

Should you have any concerns for the welfare of yourself or someone else the 24 hour local contact number for Manchester City Council Service for Social Care is 0161 234 5001

Cross infection control

Your health and safety is of the utmost importance to us. We have therefore invested in the latest equipment to sterilizes instruments to the standards demanded by best practice guidelines of the Department of Health. Instruments are initially cleaned in a washer disinfector, inspected under magnification and sealed in bags before sterilization. The sealed instruments are sterilized in vacuum autoclaves. The sterile instruments are then only opened when ready to use for each patient. Many items we use are disposable.

This process complies with current best practice so our patients can have peace of mind when undergoing treatment.

If you have any questions or wish to view the process we would be happy to help.

In addition we use the Alpron system to ensure the quality of the water supply from the dental equipment. 

Continuing Postgraduate Education

In a time of ever more rapid changes continuing postgraduate development is more important than ever to keep abreast of changes in dentistry. Both Damian O'Shea and Sharon Till undertake postgraduate education in excess of the requirements of the General Dental Council.

Clinical Governance

Clinical governance refers to a range of activities and systems that ensure the practice delivers a consistently high quality of treatment and service to patients. At Dash Dental Care we have embraced clinical governance as an ongoing process.

Policy for handling patient complaints

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. All feedback is important to us and we take complaints seriously. Our aim is to learn from any feedback we receive and improve the service we provide to our patients.

We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible.

Making a complaint

If you wish to make a complaint or simply let us know how we could have done better, please contact Mrs Lisa Davies our Complaints’ Manager:

• By telephone on -01619983630
• By email -reception@dashdental.co.uk
• By letter to-Mrs Lisa Davies, Dash Dental Care, 76 Church Road, Northenden, M22 4NW
• In person.

The Complaints’ Manager usually works at the practice on Mondays Tuesdays and Thursdays and will endeavour to be available during these times. You may find it more convenient to make an appointment with Complaints’ Manager to ensure that she can dedicate sufficient time to meet with you.

If you contact the practice to make a complaint and the Complaints’ Manager is not available, we will arrange a convenient time for them to contact you. We will ask you for brief details of your complaint so that the Complaints’ Manager can gather any useful information before contacting you. You will be given a copy of the notes made for the Complaints’ Manager.

If the matter requires a more immediate response, we will arrange for a senior member of the dental team to deal with it.

If your complaint is about your dental treatment or the fee charged, we will usually ask the dentist concerned to contact you, unless you do not want this.

We acknowledge all complaints in writing and enclose a copy of this code of practice as soon as possible, normally within 3 working days.

Investigating a complaint

We will offer to discuss the complaint with you and will ask how you would like to be kept informed of developments – by telephone, letters or e-mail or by face-to-face meetings. We will let you know how we will deal with your complaint and the likely time that the investigation will take to complete. If you do not wish to discuss the complaint further, we will still let you know the expected timescale for completing the investigation.

We will investigate your complaint within 10 working days and, as far as reasonably practicable, will let you know how our investigation is progressing.

When we have completed our investigation, we will provide you with a full written report, unless you have told us that you do not wish for further communication. The report will explain how we considered the complaint, the conclusions we reached for each part of your complaint, details of any remedial action we have taken and whether further action is needed.

Records

We keep proper and comprehensive records of any complaints that we receive and the action we have taken following investigation.  We review these records regularly to ensure that we recognise our mistakes and take every opportunity to improve our service.

If you are not satisfied

If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.

For complaints about private treatment:

Dental Complaints Service, 37 Wimpole Street, London WIG 8DQ (020 8253 0800 or online at https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients).

For Complaints regarding Finance:

Financial Ombudsman - https://www.financial-ombudsman.org.uk/

complaint.info@financial-ombudsman.org.uk

Call the helpline on 0800 023 4567

If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.

Our Treatment Policy 

Our practice treats Private patients.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide Standards for the Dental Team.

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z5910494. Our practice data controller is Dash Dental Care (Mr Damian O'Shea and Mrs Sharon Till). To download the ICO guide to data protection please click here.

Dash Dental Care, 76 Church Road, Northenden, Manchester, M22 4NW. Telephone 0161 998 3630.  Sharon Till trading as Dash Dental Care is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, 661147.

Where required by law, loans will be regulated by the Financial Conduct Authority and the Consumer Credit Act 1974.

Medenta Finance Limited, authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691

684175. Medenta act as a credit broker, not a lender and will introduce practices to V12 Retail Finance Limited for which Medenta will receive an introduction commission from Secure Trust Bank plc, V12 Retail Finance Limited’s parent company.  V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number:679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.

Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application. APR and repayment details are correct at time of publish.

Telephone calls are recorded for training and compliance purposes.